Please note our shipping policy:
Please write in the 'notes' section the dates you are wanting to hire the item/s. Only after you have completed checkout, we will get in contact with you to confirm these dates.
We offer next day, express shipping Australia wide (if the order is placed before 4:45pm AEST). In some cases, please allow up to 48 hours for your parcel to arrive. We also use tracking on all our parcels- therefore, a signature upon delivery of all items is required when the item is delivered. This is due the nature of our items.
If no one is home to collect the parcel, it will be dropped off at your local post office for you to collect. Please note that failure to pick up the item and return it upon the agreed dates, may require in late fee occurring (as stated in our T&Cs).
We also provide an express return satchel within the delivery of your item. This requires you to place the item back into the bag (it comes in) and place it into the express return satchel. Details of the return address will already be filled out.
In terms of delivery, we will do everything we can to get your items to you as quickly as possible, but some things are out of our control so these shipping times are NOT guaranteed.
Please note: We are not responsible for any shipping delays that may occur, as once the item is dropped off at Australia Post, it is out of our control. Therefore, we do not offer refunds for delayed packages.
Please note our return instructions:
Once you've looked amazing at your event, place the item back into the express post return satchel and drop if off at your local Post Office. Please DO NOT place this parcel into a regular Post Box- as it may result in the item getting lost.
It MUST be strictly dropped off at a Post Office!
We will contact you once we have received the item back. After that, the order is completed.